How It Works

Connect in :30 seconds or less

No hold times...start sharing screens fast
128-bit RC4 / SSL encryption
Software removed automatically after session
End your support session at any time
No personal areas accessed without permission
Chat live with technician during your service
Optional "calling card" for faster support
Multiple secure connection methods

Option 1:

Please enter the code given by your technician.

Option 2:

Connect using Free CrossLoop software.

Getting help for your PC is fast, easy, and secure. You'll be able to start sharing screens and getting live - on your screen help...in less than :30 seconds. See below for a description of how it works.

Sharing Screens

To begin: screen sharing sessions only require your name (first and last), a valid email address, and a telephone number where you can be reached.

Method 1. Entering a unique 6-digit pin code: The pin code method is very fast and requires a unique 6-digit number to share screens each time. All communication during the support session is encrypted using 128-bit RC4 / SSL. Also, on completion of the support session, all components related to the session get removed automatically.

Please view the screen shots below. Once you enter your pin code and click connect it only takes approximately :30 seconds or less to establish a remote session.

Method 2. Using CrossLoop: CrossLoop is a great all around tool that most anyone can use. It's the only screen sharing tool that I'm aware of that can be used to receive help from someone and turn around and use the same connect software to give help or share screens with somebody else at no cost. The CrossLoop connect software is fast, secure, and very easy to use. Click here to visit my CrossLoop profile.

Making Payments

I highly recommend using PayPal. I personally do not and will not ever have access to your credit card or PayPal information. Pre-payment is required directly before beginning service on a client's PC. Most services have a flat fee and the client will always receive a final price on repair costs before beginning any service on a PC. In certain instances an invoice can be sent to you and includes easy instructions on how to pay via PayPal.
100% of your purchase will be refunded promptly if your issue is not properly resolved.

When using CrossLoop - payments are made via the CrossLoop connect client.

Each payment method (pictured below) allows you to purchase via PayPal. Click on each image below for details.

Monitoring The Technician

You'll be able to see everything I do on your screen - live. I do not access personal areas of your PC without your permission to do so. Watching live will also enable you to see exactly what steps are being performed or were performed to correct the issue you're having with your PC.

The client will also be able to communicate directly via chat, telephone, or both.

How Long Does It Take?

Most issues take less than an hour to resolve. For severely maintenance deprived machines - please expect a lengthy service time to correct an issue. It really all depends on the current state of a PC. Service sessions can be split up and restarted at a time that's convenient for the customer. Unattended access can be set up so that service can be performed while your sleeping or away from your PC. Services are performed around my client's schedule.

Reports and Receipts

A detailed report of all actions performed plus all transaction receipts will be sent to your email address.

Feedback

Feedback - negative or positive is highly encouraged. When a client gives feedback it helps improve customer service. Click here to see some of my reviews.